Frequently Asked Questions

Which types of payment are accepted?
Please read Payment Terms.
How do I receive my order?
Check the Delivery Terms.
Whats is your Returns Policy?
You may return any product which did not meet your expectations, following our Returns Policy
I want to change a product I bought. What is the procedure?
For any change you want to make, please consult or Returns Policy
How can I find my ring size?
Please consult the Ring Size Chart
I placed an order but now I want to make a change in it. Can I?
You can make any change in your order before shipping, either by calling to 00302310276234 (Greece), or via email to info@ashanti.gr, stating your order’s number and the changes you wish to make. We will confirm the new order via email.
Can I cancel my order?
You can cancel your order by phone, calling to 00302310276234 (Greece), or via email to info@ashanti.gr,  stating your order’s number.
What warranties do you provide?
In this section you will find information about warranties.
Is there a store I can visit?
You can visit our physical shop 35, Pavlou Mela str., GR54625 Thessaloniki, Greece in order to receive your orders.
How can I protect my jewels from physical damage?
In this section you will find some guidelines for protection.